Produk Freshservice - ITSM

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    • Introducing Freshservice

    As an IT Practicioner, you know the struggles of managing ever-evolving IT infrastructure, from on-premises setups to complex cloud environments. Freshservice understands these pain points, offering a powerful, intuitive ITSM platform that unifies your IT operations. Streamline incident and ticket resolution, automate IT workflows, and seamlessly integrate with your existing apps and tools. The easy-to-use interface empowers your agents to resolve issues faster, while self-service portals boost employee productivity. Gain visibility across your entire IT landscape, drive efficiency with automation, and ensure IT aligns with your key business goals.
    Freshservice helps you manage projects, optimize resource usage, and demonstrate IT's value through meaningful metrics. Experience the power of a modern, user-friendly ITSM solution designed to transform your IT operations.

    Why Choose Freshservice?

    Ease of Use

    Freshservice is known for its intuitive interface and fast setup time.

    Scalability

    It grows alongside your business, making it a versatile solution.

    Customization

    Fine-tune the platform to match your exact workflows and processes.

    Integrations

    Freshservice seamlessly connects with a wide array of third-party tools.

    Affordability

    Offers competitive pricing, especially for small and medium businesses.

    Implement Freshservice with Doxadigital and Freshworks

    Partnering with Doxadigital, an official Freshworks reseller in Indonesia, streamlines your Freshservice implementation for optimal success. Our experienced team collaborates with Freshworks to deliver tailored solutions for your IT service management (ITSM) needs. We help you establish a consistent request management system, offering custom workflows and timelines that align with your business goals. Leveraging Freshworks' powerful technology, enhanced by AI and automation, you'll achieve greater efficiency, maintain superior service levels as you scale, and optimize costs.

    Freshservice Software Features

    Core ITSM Features :

    Incident Management

    Streamline the entire incident management process, from ticket creation and categorization to resolution and closure. This ensures prompt responses to IT disruptions and faster restores of normal operations.

    Problem Management

    Pinpoint the root causes of recurring issues and take proactive measures to prevent them. This minimizes incident volume and improves overall service stability.

    Change Management

    Plan, schedule, and execute IT changes with minimal risk to service availability. A structured approach safeguards your IT infrastructure.

    Asset Management (CMDB)

    Maintain a central repository of all your IT assets (hardware and software) with their relationships. This helps with better decision-making, change planning, and license compliance.

    Service Catalog

    Provide a user-friendly portal where employees can easily request IT services, find solutions, and track their requests. This fosters self-service and reduces the load on IT support.