Produk Freshsales CRM

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    Why Businesses Need CRM & Why Freshsales is the Answer?

    Freshdesk, built by Freshworks, is the award-winning helpdesk solution designed for modern support teams.

    Data is Everywhere

    Personalization is key, but managing customer information is complex.

    AI is Transforming Sales

    From lead scoring to automated follow-ups, AI is a game-changer, but many CRMs are lagging behind.

    Customer Journeys are Complex

    Customers interact with you across multiple channels. You need a tool that tracks every touchpoint and empowers your team to respond seamlessly.

    Freshsales is Here to Help

    Freshsales, built by Freshworks, is the award-winning CRM that's designed for the modern sales team.

    AI-powered Insights

    Get intelligent lead scoring, predictive contact scoring, and next-best-action recommendations to prioritize your efforts.

    Unified Customer View

    See every interaction, from email to social media, in one place, so you can deliver personalized experiences at every touchpoint.

    Sales Automation

    Streamline repetitive tasks, automate follow-ups, and nurture leads with ease.

    Collaboration

    Keep your sales, marketing, and customer support teams aligned and working together towards shared goals.

    with Your Customers, Today!

    Freshsales, like other Freshworks products, supports a wide range of communication channels to ensure seamless customer interactions:

    Core Channels

    • Email: Traditional email support for in-depth queries and formal communication.
    • Phone: Direct phone support for urgent issues or personalized assistance.
    • Chat: Live chat support within the Freshsales interface for quick questions and real-time help.
    • Self-Service: A comprehensive knowledge base and community forum with articles, guides, and discussions to help users troubleshoot common problems independently.

    Additional Channels (Depending on Plan and Configuration)

    • Social Media: Integration with social platforms like Twitter and Facebook for social listening and customer engagement.
    • SMS/Text Messaging: For transactional notifications and alerts (available in some regions).
    • WhatsApp Business: For direct messaging with customers on this popular messaging platform.

    Get Insights at Anytime

    Freshsales offers a wide range of insights to help you understand your sales process, improve customer relationships, and drive revenue growth. Here are some of the key insights you'll gain:

    AI-Powered Sales Insights

    • Lead Scoring: Freshsales uses AI to analyze lead data and assign scores, helping you prioritize your efforts on the most promising prospects.
    • Deal Insights: Freddy AI, Freshworks' AI engine, predicts deal outcomes and provides recommendations for next steps, enabling you to close deals faster.
    • Predictive Contact Scoring: Identify which contacts are most likely to convert into customers, allowing for targeted engagement.

    Sales Analytics

    • Customizable Reports & Dashboards: Visualize key metrics like sales cycle length, win rates, revenue by source, and more.
    • Pipeline Management: Track deals as they progress through your sales pipeline, identify bottlenecks, and forecast future revenue.
    • Activity Tracking: Monitor sales rep performance, including calls, emails, meetings, and tasks.

    Customer Insights

    • 360-Degree Customer View: Get a complete picture of your customers, including contact details, interaction history, purchase behavior, and social media activity.
    • Customer Segmentation: Group customers based on shared characteristics, enabling you to tailor your messaging and offers.
    • Customer Satisfaction: Track customer feedback and sentiment to identify areas for improvement.

    Marketing & Sales Alignment

    • Campaign Tracking: Measure the effectiveness of your marketing campaigns and their impact on sales.
    • Lead Nurturing: Automate lead nurturing workflows to guide prospects through the sales funnel.
    • Closed-Loop Reporting: Analyze the entire customer journey, from initial marketing touchpoint to closed deal.

    Additional Insights

    • Territory Management: Optimize sales territories based on performance and potential.
    • Sales Forecasting: Predict future sales based on historical data and current trends.
    • Competitive Intelligence: Track your competitors' activity and market position.

    Scale up your salesforce team Doxa+ Freshworks: Your Trusted Partner

    As an Official Partner of Freshworks, Doxa is here to guide you through your Freshdesk journey. We'll help you

    Choose the right plan:

    Find the perfect Freshsales package to fit your business needs and budget.

    Set up and customize:

    Configure Freshsales to align with your unique sales process and workflows.

    Train your team:

    Ensure your sales team has the skills and knowledge to get the most out of Freshsales.

    Provide ongoing support: 

    We're here to answer questions, troubleshoot issues, and help you maximize your ROI.

    Frequently Asked Question in Our Freshsales Service

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